CALL FLOW GUIDE

click image to view and/or download

 

CONTROL PANEL TUTORALS

	Call Groups In this tutorial, we cover how to configure call groups. Call groups are used whenever you need multiple phones to ring at the same time. For details on how to set the call group as a destination in the account, view the ‘Setting Destinations’ tutorial. For details on how to implement a Call Group in the logic chain of a telephone number, view the ‘All Together’ tutorial.
	Call Queues In this tutorial, we cover how to configure call queues. Call queues are used whenever you anticipate having more callers at any time than active agents to answer the the calls. For details on how to set the call queue as a destination in the account, view the ‘Setting Destinations’ tutorial.
	Seat Setup In this tutorial, we cover how to configure seats in the account. For details on how to set the seat as a destination in the account, view the ‘Setting Destinations’ tutorial.
	SIP Trunk In this tutorial, we cover how to configure SIP trunks. SIP trunks are used whenever a business has a PBX on site and wants to benefit from using SIP. For details on how to set the SIP trunk as a destination in the account, view the ‘Setting Destinations’ tutorial.
	Call Recordings In this tutorial, we cover how call recordings are enabled in the account and where they are kept.
	Call Records In this tutorial, we cover where call records are stored, and the information kept on them.
	Custom Prompts In this tutorial, we cover where custom prompts are stored, and how to upload them.
	Conferencing In this tutorial, we cover the conferencing feature, and how to set a telephone number as the conference number.
	Fax to Email In this tutorial, we cover the Fax to Email feature, and how to set a telephone number as a fax number.
	IVR Menu In this tutorial, we cover how to configure IVR’s. IVR’s are used whenever the caller needs to be directed to different areas of a business. For details on how to set the IVR as a destination in the account, view the ‘Setting Destinations’ tutorial. For details on how to implement an IVR in the logic chain of a telephone number, view the ‘All Together’ tutorial.
	NTS Destinations In this tutorial, we cover how call NTS destinations are created in the account and where they are kept.
	Pick up Groups In this tutorial, we cover how pick up groups are created in the account and how they are enabled.
	Telephone Numbers In this tutorial, we cover how to configure and add telephone numbers. For details on how to set the destination of the telephone number, view the ‘Setting Destinations’ tutorial.
	User Manager In this tutorial, we cover how portal users can create ‘users’ for the control panel.
	Setting Destinations In this tutorial, we cover how destinations for a telephone number are set in the account for the various features.
	Deleting Features In this tutorial, we cover which features can be deleted from the portal, and how to do so.
	All Together In this tutorial, we cover how to set the logic chain in an account for a telephone number by configuring a timeprofile, an IVR and a call group to be connected.
	Voicemail In this tutorial, we cover where voicemail messages are stored, and how to configure the settings for individual mailboxes.
	Time Profiles In this tutorial, we cover how to configure time profiles. Time profiles are used whenever a business has active and inactive office hours. For details on how to set the time profile as a destination in the account, view the ‘Setting Destinations’ tutorial. For details on how to implement a time profile in the logic chain of a telephone number, view the ‘All Together’ tutorial.

 

PRODUCT MANUALS

MM462 The MM462 big button mobile with camera, amongst many other benefits, features an extra large colour display with a backlit keypad, an easy to use menu with large fonts, a loud ringer and an SOS button. The phone which is easy to hold is Bluetooth enabled and has a SMS function, there is also a talking number announcement. The model also comes with a torch, FM radio, speakerphone and free Pay-as-you-go SIM card.