You're new Netcomm VOIP system is fully supported 24/7 by our UK based IT support centre that monitors and supports the *broadband, router, control panel, lines and handsets.

We will help you with setting up your system either remotely as a Netcomm system can be ordered as a "Plug and Play" solution or we can arrange an on site installation including creating a network within your offices,with full system training depending on size of order and location.

The important thing to remember is even if you get some settings wrong you won't break the Netcomm system as we can re-set or change your bespoke user profile remotely.

Once your handsets are activated the first place to start is Your user control panel which can be accessed here: http://www.netcommgroup.com/voip_portal.html

Your user name and password will be supplied on system activation.

Most of the controls with sub menu's and user information is within the grey section to the left so best to start with your phone numbers and then bespoke how you would like the call to progress through your Netcomm system i.e.:

• What happens to the call when your office is open and closed?
• Do you want the caller greeted by an IVR? i.e. Press 1 for sales, Press 2 for accounts for example.
• Are the calls to be recorded?
• How many and what handsets ring when an inbound call is received?

There are 100's of different settings to customise your Netcomm system and a lot of help guides can also be referred to below. Or just call us, we are here to help 0207 989 0579.

Quick Dashboard Overview

Black/White Lists Allows you to block certain calls.

Call Groups Allows you to choose what phones answer calls from your numbers.

Call Monitoring Allows you to silently listen in to calls.

Call Queues Don't loose calls with engaged lines as callers are held in a Queue with personalised messages and queue position.

Call Recordings We can record and store all your call recordings and can be instantly retrieved remotely via CLI date and time.

Call Records All calls are logged in and out.

Conferencing Create and invite participants to your own hosted call conference.

Custom Prompts Here we store your personalised messages.

IVR Menus Create your own call attendant ie Press 1 for Sales, or Press 2 for accounts etc.

Music on Hold Your callers can hear music (yours or ours) or even a customised marketing message on hold.

NTS Destinations This is any number landline or mobile where your calls can be automatically diverted to.

Phone Directory We can download via an xls spreadsheet all your contacts that can then be shared amongst Netcomm handsets.

Pickup Groups This is where any handset can be set to answer an inbound call going to another set of handsets.

Seat Setup This relates to handset programming.

Telephone Numbers Here are all your numbers and we have 1,000's to choose from,you can choose National and International numbers and you can add or remove any number from your account at will.

Time Profile Here you can set your opening and closing times and decide where each call goes and is handled during your business opening and closing times.

Voicemail This is where your voicemails are stored either locally on each handset or in a central Voicemail account that can be retrieved via email or by calling in with a secure PIN number.

Logout

Then there are handset guides depending on your Netcomm VOIP handset these will mainly cover how to:

• Call transfers
• Call forward
• 3 way calls
• Do not disturb
• Conferencing
• Call logs made and received
• Handsfree
• Contacts
• etc.

Please see help guides and videos below for further settings

 

CONTROL PANEL TUTORALS

	Call Groups In this tutorial, we cover how to configure call groups. Call groups are used whenever you need multiple phones to ring at the same time. For details on how to set the call group as a destination in the account, view the 'Setting Destinations' tutorial. For details on how to implement a Call Group in the logic chain of a telephone number, view the 'All Together' tutorial.
	Call Queues In this tutorial, we cover how to configure call queues. Call queues are used whenever you anticipate having more callers at any time than active agents to answer the the calls. For details on how to set the call queue as a destination in the account, view the 'Setting Destinations' tutorial.
	Seat Setup In this tutorial, we cover how to configure seats in the account. For details on how to set the seat as a destination in the account, view the 'Setting Destinations' tutorial.
	SIP Trunk In this tutorial, we cover how to configure SIP trunks. SIP trunks are used whenever a business has a PBX on site and wants to benefit from using SIP. For details on how to set the SIP trunk as a destination in the account, view the 'Setting Destinations' tutorial.
	Call Recordings In this tutorial, we cover how call recordings are enabled in the account and where they are kept.
	Call Records In this tutorial, we cover where call records are stored, and the information kept on them.
	Custom Prompts In this tutorial, we cover where custom prompts are stored, and how to upload them.
	Conferencing In this tutorial, we cover the conferencing feature, and how to set a telephone number as the conference number.
	Fax to Email In this tutorial, we cover the Fax to Email feature, and how to set a telephone number as a fax number.
	IVR Menu In this tutorial, we cover how to configure IVR's. IVR's are used whenever the caller needs to be directed to different areas of a business. For details on how to set the IVR as a destination in the account, view the 'Setting Destinations' tutorial. For details on how to implement an IVR in the logic chain of a telephone number, view the 'All Together' tutorial.
	NTS Destinations In this tutorial, we cover how call NTS destinations are created in the account and where they are kept.
	Pick up Groups In this tutorial, we cover how pick up groups are created in the account and how they are enabled.
	Telephone Numbers In this tutorial, we cover how to configure and add telephone numbers. For details on how to set the destination of the telephone number, view the 'Setting Destinations' tutorial.
	User Manager In this tutorial, we cover how portal users can create 'users' for the control panel.
	Setting Destinations In this tutorial, we cover how destinations for a telephone number are set in the account for the various features.
	Deleting Features In this tutorial, we cover which features can be deleted from the portal, and how to do so.
	All Together In this tutorial, we cover how to set the logic chain in an account for a telephone number by configuring a timeprofile, an IVR and a call group to be connected.
	Voicemail In this tutorial, we cover where voicemail messages are stored, and how to configure the settings for individual mailboxes.
	Time Profiles In this tutorial, we cover how to configure time profiles. Time profiles are used whenever a business has active and inactive office hours. For details on how to set the time profile as a destination in the account, view the 'Setting Destinations' tutorial. For details on how to implement a time profile in the logic chain of a telephone number, view the 'All Together' tutorial.